1 reviews | Active since Dec 2013
Unresolved Credit Request
Since mid July I have tried to get a credit for a device I never received. Each consultant blames the previous one for not doing something right. Each time the request is escalated with promises that it will be resolved within 24-48hrs Nothing happens, and to top it off if you send an email to customer care it just ends up in the bin because they do not have a category for credit queries / billing queries.
Good day Sonja
Thank you for your post and taking my post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation, i will be crediting your account with a full one month subscription of R591.40 for the affected mobile number. This is to show you that we value you as a customer of the BOZZA network.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Sonja
Thank you for your post and taking my post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic conversation, i will be crediting your account with a full one month subscription of R591.40 for the affected mobile number. This is to show you that we value you as a customer of the BOZZA network.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,