Unresolved contract subscription

I have contract with MTN which is on default, and I want to settle the account with the legal department. As pe the email they promise to respond with 24 hours, and I have not received any communication with them: Reference number: 934736f2-db31-4d6a-9f45-08d2f5ec83e2, Reference number: 13fa8dae-fa28-4ee4-9a93-ac3fd62676e3 This is the proof that I have communicated with legal department.

You need to start taking your business serious. This is the worst service