Unresolved contract cancellation with MTN!!!!

Last Year Black Friday i app**** for the New Iphone 14 via the MTN online site (Apparently this is handled by RewardsCo) and i didn’t receive what I actually ordered.

Firstly i had to call over 10 different numbers trying to resolve this issue because apparently MTN Customer Service cannot help you when u apply for something online via their site & kept getting transferred from one line to another for 3 hours until I eventually got on the line with someone from Rewards Co who advised me that the cancellation can only be done once I return the device to a MTN direct Store and get a IMRS number (also had to be done within 7 days of receiving the device), which will then be shipped to their Warehouse and sent to the company Rewards Co, I was also advised to make sure i call in after 3-5 days & give my IMRS number to start the cancellation process as they don’t prioritize cancellations.

This contract was sent through for cancellation on the 9 December 2022 after receiving delivery on that same morning. I went into gateway MTN direct store and returned my device As per IMRS number 993033, this was due to me receiving the wrong device to what i actually ordered. I then made a follow up call (Ref 24PBTAF ) spoke to Fred Cele on the Tuesday after about the cancellation. I was then told they waiting for delivery from the warehouse. I kept calling in every other week to check the status of my cancellation and i was told its in process. Called again on the 19 Jan 2023 Ref RCO333518 spoke to Ntombi and again i was told they still didn't receive the device which was handed in over a month ago from the warehouse but when she checked the status of the shipping it apparently was on its way and then cancellation will be completed. I then called in last week as i was furious to see R22 309 being attempted to get debited off my account which bounced and i got charged R200 for this debit bouncing, spoke to Sanele & he emailed me from their MTN Mondo site assuring me the cancellation is successful Ref 285DE1G.

I have been receiving constant emails & SMS’s saying that if this payment is not completed i will be blacklisted. I have been patient enough with your company. I also expect a full refund of all the debits that was made on my account for this contract that i do not have. In December my account was debited for R970 & in Jan i was debited for R850. In Feb i had an attempted debit for 22 309 which costed me R200 off my account because this amount bounced.