1 reviews | Active since Aug 2016
Unresolved complaints!
on 16 December 2017 I bought a data package on promotion - offering double the advertised GIGS for the same price. As of today 8th Feb I have still not received the promotional value and am only receiving the normal monthly data. I have tried calling the call centre, the Woodmead MTN where I took out the contract and after all this time I am not getting any resolution! The Woodmead branch claim they have escalated the problem but that nothing is being done at Head office - they have so little authority - do not go to MTN Woodmead!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly email us the copy of your contract to *** in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly email us the copy of your contract to *** in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,