UNRESOLVED COMPLAINT Re ********** BILLING

Since August 1, I have been incorrectly billed an additional R1,937.25 for an early upgrade on my MTN account. I did NOT apply for an early upgrade, neither requested it and completed the relevant forms, nor signed for it! The SMS I received from MTN reminding me that I am due for an upgrade NEVER indicated that this was an early upgrade, nor did the Staff in my local MTN Branch in Key West, Krugersdorp treated it as such! I have been trying ever since to have this resolved, WITHOUT sufficient support, and ZERO luck!