1 reviews | Active since Feb 2017
Unresolved complaint...overcharge on bill
<p>Have reported since November the fact that I was being overcharged.Reported the matter on several occasions to Call centre agents on ********** as well as to the Customer Care email address.Have several reference numbers as proof of having reported the issue.Todate the issue isnt resolved and I have been incorrectly billed since November 2016 </p>
Good day Sa**** ,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please advise if you have recently upgraded or changed anything on your account?
If you have upgraded please forward us a copy of the contract agreement you signed in order for us to check on our side.
Please forward this to our customer care email: ***
Regards,
MTN SA.
Good day Sa**** ,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused.
Please advise if you have recently upgraded or changed anything on your account?
If you have upgraded please forward us a copy of the contract agreement you signed in order for us to check on our side.
Please forward this to our customer care email: ***
Regards,
MTN SA.