Unresolved claim

I had an unpleasant experience with @mtnrsa insurance which are handled by admyntec services. I submitted every needed document, details needed (SAPS CAS no) and pictures to prove force entry that led to the theft of the a device i wanted to claim.

Its so sad that i contacted @mtnrsa customer careline and tried to blacklist the device i lost which was a SAMSUNG Wi-Fi ETab, I spoke to a lady who explicitly told me that my device can't be blacklisted since its a WiFi Tab anf it has no cellular. I stated all of that in my claim but I was sent around and my claim was handled by different persons. The last time I tried to get the matter resolved i was told to get an ITC number which one gets after blacklisting a device

I explained in an email that @mtnrsa customer care only blacklists device with cellular not WiFi tabs. This claim I sent in 29th of Aug 2022 and sent extra needed documents and last communicated with them on ***.