Unresolved Cancellation & Continued Billing – Extremely Poor Service

I am extremely disappointed with MTN’s service, after being with them since 2023 ,I attempted to cancel a subscription due to affordability, but instead of processing my request, I was given the runaround and continued to be billed for a further 2–3 months. To make matters worse, when I tried to follow up by calling customer service, one of the agents hung up on me mid-call.

This level of poor service and lack of accountability is unacceptable. Customers should not have to chase cancellations or be charged after clearly requesting termination