SD
Sally D
1 reviews | Active since Oct 2015
21 Oct 2015, 10:31
Unresolved Billing Query Since MARCH 2015
Up until Feb 2015 bills were emailed as attachments. As of March, link sent for me to download form website. what i download does not contain a BREAKDOWN of itemised costs eg. hardware, CLI, data etc. Instead i get a blank page with only the total amount.<br> I have logged several calls. It has apparently been escalated. I have emailed & called & am getting nowhere.<br> I am now going to put a stop on their debit orders to see if this will get them to wake up & resolve my query : i want to receive itemised invoice, so i can see what i am paying for.<br> Shocking service. Call centre operators say they will get back to me & give me their direct contact details, but then do not bother to follow up.
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Replies (1)
MTN South Africa's replyOfficial
24 Oct 2015, 07:57Hello sallydee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.(Request REQ:***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.(Request REQ:***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply24 Oct 2015, 07:57
Official
Hello sallydee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.(Request REQ:***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.(Request REQ:***)
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***