SD
Sally D
1 reviews | Active since Oct 2015
02 Nov 2015, 09:25
UNRESOLVED BILLING QUERY SINCE MARCH 2015
Very dissatisfied.<br> Have complained previously & received response from Thabelo (Thabelo REQ:***) but still have not been contacted.
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Replies (1)
MTN South Africa's replyOfficial
04 Nov 2015, 10:19Hello sallydee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query regarding the Itemised billing that opens up as a blank page when you download the statement is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query regarding the Itemised billing that opens up as a blank page when you download the statement is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Nov 2015, 10:19
Official
Hello sallydee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query regarding the Itemised billing that opens up as a blank page when you download the statement is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query regarding the Itemised billing that opens up as a blank page when you download the statement is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***