1 reviews | Active since Mar 2009
Unresolved Billing Enquiry after more than 12 months !
<p>I logged a enquiry with MTN on the 20th of August 2015 - Reference number ********** 09<br /><br /></p> <p>The enquiry related to an outstanding balance on my account which was supposed to be removed as I have always paid my account via debit order and there is NO outstanding amounts due to MTN.</p> <p>To date, this issue has still NOT been resolved. Can someone please attend to this as a matter of urgency !!!</p>
Good day Vimal,
Thank you for bringing this matter to our attention.
Kindly note that you pay for your account a month in arrears, for the invoice date 2016-08-26 it was debited on the 2016-10-01. The next debit order to be debited is for the invoice dated 2016-09-26 for an amount of R676.20 which will go off on the 2016-11-01. Your account is currently up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Vimal,
Thank you for bringing this matter to our attention.
Kindly note that you pay for your account a month in arrears, for the invoice date 2016-08-26 it was debited on the 2016-10-01. The next debit order to be debited is for the invoice dated 2016-09-26 for an amount of R676.20 which will go off on the 2016-11-01. Your account is currently up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***