Unresolved and Unverified Old Account Affecting Credit Profile – No Proper Response from MTN

I am experiencing ongoing issues with an alleged old MTN account that has been reflected as outstanding without proper explanation or supporting documentation.

Despite multiple attempts to obtain clarity directly from MTN, I have not received:

A full statement of account A clear breakdown of charges (including how the balance increased) Proof of contract or agreement linked to the account Clear confirmation of the current status of the account

Instead, I am being given inconsistent or unclear responses, and I am unable to resolve the matter through normal customer care channels.

This account is affecting my credit profile, and I require proper verification and resolution.

I am requesting:

Full written breakdown of the account Verification of all charges and balances Confirmation of whether the account is still valid and enforceable Proper escalation to a department that can resolve billing and historical account disputes

I would appreciate urgent assistance in resolving this matter professionally and providing clarity so it can be closed or corrected appropriately.