Unresolved account query for 6 weeks - ***

I upgraded one of my accounts ***) on 4 December 2021. With some technical issues, I actually received my router on 6 December 2021.

Later I realized that my upgrade got "stuck" somewhere in the MTN system and was eventually only approved on 14 December 2021 (after my billing for the new month took place). Since then, with numerous calls to the MTN Support number, emails to the Customer Support with *** (including to the complaints department and a Support Call Centre Manager), nobody of MTN has phoned me to assist in getting my query resolved. I have now also been billed twice for the same period for data.

I just need to talk to somebody that will listen, understand my query and resolve it.

I can be contacted on ***

Braam Oosthuizen