Unresolved Account Closure & Lack of basic service

I originally cancelled my MTN contract in March 2021 at the Baywest branch. Despite this, I continued to be billed and even had several large, unauthorised debit orders taken from my account. Later, I was unexpectedly handed over to Nudebt and instructed to pay over R23k I have since settled the account in full via Nudebt and provided MTN with proof of payment. However, despite numerous emails with MTN’s legal team and customer service, I still have not received any official confirmation from MTN that my account is fully settled and permanently closed. Instead, MTN keeps directing me back to Nudebt, even though payment was made through MTN’s appointed collection agency. As the customer, it is not my responsibility to manage reconciliation between MTN and Nudebt — this lies with MTN. All I am asking for is: A settlement confirmation letter on MTN letterhead confirming my account is closed. Written assurance that no further charges or collections will occur. Correction at the credit bureaus if any negative listings exist. This matter has been dragging on for years and remains unresolved despite proof of settlement being supp**** multiple times.

The money I’ve paid is now a write-off for me, but MTN needs to take accountability by issuing a formal settlement or closure letter, updating their records, and ensuring this account is closed so I am not pursued any further.

The service from various departments of MTN is simply pathetic!!!

NEVER OPEN ANY ACCOUNT WITH MTN!!!