1 reviews | Active since Mar 2016
UNREQUESTED PORTING OF MOBILE NUMBER TO MTN
Have been a satisfied Vodacom customer for many years.<br> 1) On 15 March I received an SMS from Vodacom saying that they had received a request to PORT my mobile number and to call their Port Support Dept if incorrect. Also that I will lose all my airtime/bundles. I phoned Vodacom Port Support & they confirmed that my mobile # was being ported to MTN.<br> 2) A few minutes later I received a 2nd SMS - from MTN - saying \your port request has been received & is being processed.\"<br> 3) A few minutes after that a 3rd MTN SMS advised \"your port request has been approved & is ready for port activation\".<br> 4) A 4th MTN SMS arrived shortly afterwards saying \"pse register your SIM for RICA, bring in your ID &<br> proof of residence to an MTN store.\"<br> 5) I phoned MTN complaining that I have never ever dealt with them & I want them to reverse the port activation. MTN Service Dept (Bongani) said she can't find my ported mobile # on her system. Also that someone else must have my info and my SIM in order to port my #. But the SIM is still in my phone! <br> Bongani said I must contact their Port Dept to request reversal but the number is perpetually engaged.<br> MTN: Pse reverse immediately. I am NOT an MTN customer."
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly contact our porting department on the following number *** they will be in a position to help you they work from monday to friday between 08:00 and 17:00 excluding public holidays.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly contact our porting department on the following number *** they will be in a position to help you they work from monday to friday between 08:00 and 17:00 excluding public holidays.
warm regards
mike
REQ:***
