MB
Master B
1 reviews | Active since Jun 2019
26 Jun 2019, 09:45
Unreplaced gadget but still deduct fund for insurance.
I’m actually surprised by Mtn insurance company pinnacle 2 weeks back they told me they cancelled my insurance policy due to the fact that my gadget was not going to be replaced but yesterday they deducted funds from my account including the insurance money. These guys are ****** because they failed to keep their promise.
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MTN South Africa's replyOfficial
27 Jun 2019, 09:28Good day Master Banda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that this complaint has been escalated to our Insurance Department for further assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply27 Jun 2019, 09:28
Official
Good day Master Banda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that this complaint has been escalated to our Insurance Department for further assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team