Unrepaired phone for 2 Months

December I took my phone in for repairs at the Zevenwacht MTN store.My phone was unable to charge. The agents that assisted me at the time told me that I needed my contract papers( which I lost)and that my normal contract billing documents would not suffice. They recommended that I call the Call Centre to get these documents.<br> <br> I then go a cover letter of my contract and handed in to MTN Zevenwacht Mall, only to be be told this time around by the agent (Janda) that this was never needed and the full contract is on their systems. So I submitted my phone in for repairs (all went smoothly) and was told to wait 14 working days. This was on 28 Dec 14.<br> <br> 14 days later I was then told my phone was not fixed due to my IMEI barcode being missing on my mobile phone. Yet when the phone was handed in for repairs this IMEI barcode was on my mobile phone when checked the MTN agent (Janda).<br> <br> Janda send the phone back again explaining that this was on the phone when checks were done only for it to be returned again.<br> <br> This was then given over to her Area Manager who is still (month later) try to resolve this. In the mean time I'm paying for a phone I haven't been using for 2 months.