1 reviews | Active since Mar 2015
Unrepaired phone
I bought a phone last year. 2014 at Foschini under MTN. I paid the full amount for the phone but I haven't been able to enjoy my new phone eversince. Every time I have to update the software or download new applications it shows that there's not enough memory space despite the fact that I have bought a new memory card which has a lot of memory space. I have tried using my friends' empty memory cards and I have tried moving all the apps to my memory card but this hasn't worked. I have asked for a refund but I have been told to just keep sending it for repairs. I have sent my phone for repairs twice so far and nothing has been done to help me. It went for repairs in November and came back in January,it then went for repairs again February and came back after three weeks, with no improvement. Now I am frustrated because I have spent a lot of money but I am not getting my money's worth.
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Best regards,