Unreliable service as usual

Last week Friday I called insurance to report my damaged phone and I couldn't get through because of they had some network error. I sent a message on facebook to be contacted back. Later on I tried again and I was successful. <br> <br> I was told to send a claim form that will take 5 days to be assessed and them they will send a courier to collect my phone which might be another day after the 5 days then the phone will take 3 to 4 weeks to be repaired. So this is now a month without a phone. I was told that I will get a loan phone in the mean time.<br> <br> On Monday this week, I get a call from MTN regarding my facebook message now this is 3 days later. Okay at least the guy tried to assist me. He put me through to some couriers who asked me if its okay to collect the phone on Tuesday of which I agreed but I was told that they don't have loan phones, I will have to wait until next week. So we are adding another week to the 3 - 4 weeks. I said they should just come and collect the phone. I was told that it was gonna be collected on Tuesday. Guess what I'm still waiting for the couriers to come and collect the phone.<br> <br> I demand my phone to be collected and a loan phone, as a paying customer.