UNRELIABLE AND ****TY!!!

I was told the process would take up to 24 hours. It has now been over 25 hours, and my SIM is still not activated. During this time, I have contacted customer care more than 15 times, and each agent has given me different explanations with no clear resolution or accountability.

This delay has had serious consequences for me and my family — I have been unable to access essential services, including money for food and fuel. What makes this worse is the lack of urgency and consistency from MTN’s support team.

At a time when customers are most vulnerable, MTN has failed to provide reliable service or effective support. I strongly urge MTN to improve their customer service processes and escalation systems, as this experience has completely eroded my trust in the network.

I will be reconsidering my choice of service provider going forward.