1 reviews | Active since Jul 2011
Unreliable agents & Incorrect Billing!!
<p>I moved my number over to prepaid on 30/01/2017 and was assured by Grace ( ********** ) that I would not be debited for the contract but only for the extra charges like data I purhased. She also said she would email me but I haven't received anything!! And low and behold this morning MTN debited me for the entire contract! Now I am going to have to pay extra bank charges because MTN stuffed up - again!!! I cannot afford this which is why I ended my contract!!! This is ridiculous and very poor service.</p> <p>A VERY UNIMPRESSED CLIENT!!</p>
Thank you for your post.
We apologize for any inconvenience incurred.
The account balance R 755.67.
Kindly be advised that from our side we will pass the credit for the January Subscription fee, however you are liable for the usage on the January invoice: SMS charge, ITB service, calls charge and Wholesale charges, the amount to be paid R323.36 . This will be requested via your debit order.
Credit of R323.36 will be passed to the account and will reflect tomorrow, the last payment will be R323.36 this will be done from your debit order.
The account has been cancelled.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
The account balance R 755.67.
Kindly be advised that from our side we will pass the credit for the January Subscription fee, however you are liable for the usage on the January invoice: SMS charge, ITB service, calls charge and Wholesale charges, the amount to be paid R323.36 . This will be requested via your debit order.
Credit of R323.36 will be passed to the account and will reflect tomorrow, the last payment will be R323.36 this will be done from your debit order.
The account has been cancelled.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
I require an invoice to be emailed to me as it is now the 10th of the month and I haven't received one.
The debit order that went off my account has been reversed at an extra cost so if and when I receive an invoice I will then make the necessary payment less the bank charges that it cost to fix this issue.
Still very unimpressed with the lack of service from MTN!
I require an invoice to be emailed to me as it is now the 10th of the month and I haven't received one.
The debit order that went off my account has been reversed at an extra cost so if and when I receive an invoice I will then make the necessary payment less the bank charges that it cost to fix this issue.
Still very unimpressed with the lack of service from MTN!