AvdV
Aninda van der Vyver
1 reviews | Active since Nov 2015
25 Nov 2015, 13:18
Unreasonable highdata bill
MTN do not rectify or explain reason for extremely high data bills despite numerous complaints in stores, e-mails and payments made concerning my early termination of my contract.
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Replies (1)
MTN South Africa's replyOfficial
28 Nov 2015, 06:48Hello Aninda vd Vyver,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have escalated the data query to the Billing department Ref REQ:***.Early termination fees were sent to you on the 10-11-2015 and they were as follows below.
Regards
Nompumelelo
REQ:***
Thank you for your email.
Please find below estimated early termination fees.
***
Hauwei E3531
R 517.24/24*6 = R129.30
Outstanding balance: R 3,872.78
Unbilled invoice: R 283.09
Total: R4285.17
Banking details below.
Please note request for cancellation should be resent 24 to 48 hours after payment is made.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Trust that the above is all in order.
Best regards,
MTN Retentions
Reference Number: ***2
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have escalated the data query to the Billing department Ref REQ:***.Early termination fees were sent to you on the 10-11-2015 and they were as follows below.
Regards
Nompumelelo
REQ:***
Thank you for your email.
Please find below estimated early termination fees.
***
Hauwei E3531
R 517.24/24*6 = R129.30
Outstanding balance: R 3,872.78
Unbilled invoice: R 283.09
Total: R4285.17
Banking details below.
Please note request for cancellation should be resent 24 to 48 hours after payment is made.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Trust that the above is all in order.
Best regards,
MTN Retentions
Reference Number: ***2
Best regards,
MTN South Africa's reply28 Nov 2015, 06:48
Official
Hello Aninda vd Vyver,
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have escalated the data query to the Billing department Ref REQ:***.Early termination fees were sent to you on the 10-11-2015 and they were as follows below.
Regards
Nompumelelo
REQ:***
Thank you for your email.
Please find below estimated early termination fees.
***
Hauwei E3531
R 517.24/24*6 = R129.30
Outstanding balance: R 3,872.78
Unbilled invoice: R 283.09
Total: R4285.17
Banking details below.
Please note request for cancellation should be resent 24 to 48 hours after payment is made.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Trust that the above is all in order.
Best regards,
MTN Retentions
Reference Number: ***2
We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have escalated the data query to the Billing department Ref REQ:***.Early termination fees were sent to you on the 10-11-2015 and they were as follows below.
Regards
Nompumelelo
REQ:***
Thank you for your email.
Please find below estimated early termination fees.
***
Hauwei E3531
R 517.24/24*6 = R129.30
Outstanding balance: R 3,872.78
Unbilled invoice: R 283.09
Total: R4285.17
Banking details below.
Please note request for cancellation should be resent 24 to 48 hours after payment is made.
Absa Bank
Account Name: MTN SP
Account Type: Current
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Trust that the above is all in order.
Best regards,
MTN Retentions
Reference Number: ***2
Best regards,