1 reviews | Active since Jul 2011
Unreasonable expectations of new customers
Hi,<br> <br> Since I have started working I wanted to switch my current cellphone contract to my name and have the debit orders go off my account as opposed to my parents who have been paying for it all along. I earn a substantial amount every month yet MTN have declined me. TWICE! I cannot understand this. The gentleman handling my application claims it may be due to insufficient credit history but I have app**** for, and signed vehicle finance agreements without any hassle. How is it possible that I am allowed to finance a vehicle yet I am declined a simple cell phone contract. The process simply does not make sense to me, and I am not about to go chasing after an organization who does not want to take my money. <br> <br> As a result I will be switching to another service provider upon expiration of the current contract. I suggest MTN address this flaw in their system before others become frustrated and do the same. <br> <br> Regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service.
All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Best regards
Mantoa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service.
All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Best regards
Mantoa
REQ:***