RH
Rob H
1 reviews | Active since Feb 2015
18 Feb 2015, 14:03
Unreasonable charge
Iphone 5s 16g was taken in for quote on repair to the Port Elizabeth MTN Technical Service Centre. R380.00 was paid to get report / quote back.<br> Due to a problem with switching off \find my phone"app"
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Replies (1)
MTN South Africa's replyOfficial
28 Feb 2015, 10:12Hello robhunter,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
This has been escalated to the repair centre supervisory team for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
This has been escalated to the repair centre supervisory team for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply28 Feb 2015, 10:12
Official
Hello robhunter,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
This has been escalated to the repair centre supervisory team for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
This has been escalated to the repair centre supervisory team for resolution, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Best regards,