lM
legoso M
1 reviews | Active since Sept 2015
19 Mar 2016, 20:24
unreasanble billing
have been a pre paid customer since last year after my contract expired and I do not want to upgrade my phone. I have had endless problems with the airtime and bundles I buy these morning I bought R30 airtime ,but to my surprise all my airtime is gone but I still have about 50 mb data and I tried calling customer care countless times but I am not getting help and is for the 2nd time experiencing these problem and all I need is the explanation before I quite your network because is not reaching my expectation in anyway
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Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 17:32Hello legoso,
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We could not pick up anything with the ID number provided and there is no R30 airtime loaded on the cellphone number. We tried to call you to confirm the number that has a problem without success, the phone was answered by another customer who did not know you.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We could not pick up anything with the ID number provided and there is no R30 airtime loaded on the cellphone number. We tried to call you to confirm the number that has a problem without success, the phone was answered by another customer who did not know you.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply22 Mar 2016, 17:32
Official
Hello legoso,
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We could not pick up anything with the ID number provided and there is no R30 airtime loaded on the cellphone number. We tried to call you to confirm the number that has a problem without success, the phone was answered by another customer who did not know you.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Kindly receive our sincere apologies for the inconvenience caused.
We could not pick up anything with the ID number provided and there is no R30 airtime loaded on the cellphone number. We tried to call you to confirm the number that has a problem without success, the phone was answered by another customer who did not know you.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,