AK
Ada K
1 reviews | Active since Jul 2011
22 Sept 2015, 12:17
Unreal!!!!
I bought a bodyglove cover for a samsung s5.<br> It broke in 3 days.<br> I took it back and their policy reads that they do not refund accessories.<br> <br> So i took another cover.<br> When I got home after work, I opened the package, just to find a USED, SCRATCHED SECONDHAND cover.<br> <br> Now I had to go go back again...only to hear the same story again about the no refund policy.<br> They do NOT have any color I want and now I must buy airtime or data?????<br> I understand a NO REFUND policy, but surely if you can not provide proper goods, the item should be refunded???<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
22 Sept 2015, 15:23Hello ackruger,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been referred to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been referred to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2015, 15:23
Official
Hello ackruger,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been referred to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been referred to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,