UNREACHABLE CALL CENTER

I fail to understand why MTN's call center is so poor!<br> Since last year November, whenever I try to get through to their call center it is impossible. Even after holding for more than an hour!<br> I finally sent an email to their custome care on the 15th of January, which took 9days to get any form of response.<br> In the email they said they'd forwarded my concern to the relevant department. Reference number: ***. Unfortunately, to date, I have not had any assistance, or feedback on my queries.<br> I'm proud of MTN's increasing footprint in Africa