Unprofessional staff and sim swap not working

To whomever it may concern

I got a Huawei Mate 20 pro on contract from the MTN brance at Eden Meander, George. My phone was hardly 2 months old and in a very unfortunate event I got ****** on the 5th of June, 2019. Unfortunately my phone was not insured as of yet. I planned on doing that in the 3rd month. My sim card however is a different contract, as it is a sim only contract also at MTN only a different branch, your Oudtshoorn branch. After the unfortunate event, I blocked the phone at MTN after trying my utmost best to recover my phone. No such luck as of this far, so I finally gave up.

The next day I went to the Oudtshoorn branch to do an sim swap and the staff was very unprofessional and laughed as I told them what happened. I was already traumatised enough given that I was ****** just a few days ago in a very brutal way. My sim only contract is the one of 20GB anytime data and 20GB night express. I was due to get my data on 17 June and only received 1GB. However, I can't receive any sms's nor any phone calls.

The bottom line is just how unkind and unprofessional your staff at the Oudtshoorn branch was. They laughed and just said I have to pay the remaining 22 months for a phone that I no longer have. I get that. But it was said in a very unprofessional way. Now I'm stuck with not only paying for a brand new phone which I no longer have due to ********* preying on the vulnerable as well as with a sim card which I also had to pay for, that does basically nothing. I just think it's funny and sad how paying customers get treated these days. And how easy it is for ********* to get away with just that, everything. I've been with MTN my whole life. Now I'm thinking of rather changing networks.

Oh and the cherry on the cake is, I actually wanted to get a new contract at MTN and they kept saying they can't replace my phone and that I can't take out a new contract because the remaining one still needs to be paid. So thank you for that as well. It's good to know that this is how MTN treats its loyal customers.