1 reviews | Active since Jul 2016
Unprofessional staff
<p>I have just contacted mtn because my phones has been locked. Firstly i could ot understand what Themba Makabelo was explaining to me and as i was telling him that i dont understand he told me to be quite whilst he was talking to him. I spoke to my husband and told him who does this Themba think he is. I am the client and since when do you tell the client to be quite. He then told me very sarcastically to phone him when i am doblne speaking to my husband. This is unacceptable behaviour and i want to cancell all my contracts with mtn. I do not need this attitude from their staff.</p>
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us.
Regards
Nompumelelo
REQ: **********
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
This matter has been escalated to the relevant management team for urgent attention.
We are really sorry for your bad experience with us.
Regards
Nompumelelo
REQ: **********
