Unprofessional services from MTN

ATTENTION MTN MANAGEMENT

Please assist as the MTN agents have not been able to provide professional service.I have been struggling with the services provided by MTN for the past 4 months now. I must say this has been one of the most annoying issues I have ever had with this provider within the 6 years I have been using MTN services. I originally had 2 contacts with MTN, a laptop contract and my cellphone contract. When the laptop contract reached 24 months I cancelled the contract and now only have and use the cellphone contract.

At the beginning on December 2017 I upgraded my cellphone contract and the agent at the Herm**** MTN branch upgraded it on the cancelled laptop's contract number instead of my active cellphone contract number starting with 081. Now MTN is billing me for two cellphone contracts instead of one. I pay my account of about R600.00 via EFT every month and on time but they keep suspending my cell phone services line weekly because they state that I am in arrears with my payments. This causes me to sit with a phone that I cannot use. As a woman living alone I need to know that my cell is up and running in the case of an emergency. If I sit on the side of the road with a flat tyre who will I make aware to come and rescue me?

I have sent numerous emails to the agent at the Herm**** MTN branch, I have gone to the shop on numerous occasions and I am constantly phoning them, unfortunately they never answer the phone.

I just want to get this sorted out, I have been very patient with this but it is no longer acceptable. It is now getting out of hand because nothing gets done to sort it out. I am paying for a service which gets my cellphone line cut off every week because of something that is not my fault. It was a mistake made by an agent from Herm**** MTN branch, however he does not rectify his mistake.

PLEASE sort this out, i am really fed-up!! Awaiting your urgent response.