Unprofessional Service at MTN Bridge City Branch

On 30 August 2025, I visited MTN Bridge City to get clarity on a pending order. My banking app reflected R748, yet I had signed for a contract of R399.

Instead of being assisted, I experienced shocking treatment from a staff member who: • Refused to help and told me “they always tell people to stop going online because when we have problems, we run to the store.” • Was not in uniform, smelled strongly of alcohol, and at first, I did not even think he worked there. • Walked in, went to charge his phone, and then shouted across the room asking customers why they were in the shop.

This was highly unprofessional and unacceptable, especially for a new MTN customer. I am a Customer Service Advisor myself, and I know how customers should be treated. This left me with a very poor first impression of MTN.

In contrast, when I later went to MTN Phoenix Plaza, the gentleman there assisted me with respect and professionalism. He deserves recognition for excellent service.

I would like MTN Head Office to investigate this matter urgently and provide feedback regarding the action taken against the Bridge City staff member.