Unprofessional service

<p>I initially had a tough time getting the insurance company to process my claim and collect my phone. When my phone was collected and I wasn't even given a loan phone as they claim to not have any available. Two weeks after my phone had been collected I had to call in and find out if there was any feedback, I was then told that my phone had been assessed the previous week already but no one had the decency to get back to me. I was told that my phone was deemed beyond economical repairs, I then asked what needed to be done going forward and I was told that I needed to resubmit a claim to 24hr mobility this time and that once they have assessed my phone and found the same thing that MTN insurance did only then will I get a call with regards to a replacement device. I'm now being thrown back and forth between MTN Insurance and 24Hr Mobility as MTN says my phone had been collect by 24 hr but 24 hr says they never received it. In the period that my phone has been gone I have had MTN debit twice for a phone that is not even in my possesion... I am beyond angry with lack of service I've been given by this network. Not even once have I had a consultant go out of their way to do their job and actually update me on what is happening with my phone, but instead i'm the one having to spend hours on hold during work hours even, spending tons of money on airtime to call people that know nothing and should be calling me instead. I would really appreciate it if you contacted me in the next two days as this is unacceptable service.</p>