Unprofessional Service
<p>I have been trying to contact the insurance company I'm getting the run around every time I contact them there is a different story. I feel that this Is bad service no one contacts me to confirm any details on 15 December 2016 I spoke to a jabu she told me that my id copy is outstanding I sent it to her on the email she provided me with which is ********** she apparently has not received it.today I spoke to a lady mamotea and she has told me that they need a motivation for late submission of the phone,I asked her why they do not communicate these things her reason was that they have a big amount of call so they are unable to do out going calls.This is a sorry excuse for a client service department.I feel very annoyed knowing that I paid this insurance each month and I have never given such a sorry excuse to you.the letter that is being requested was never asked on the day of submitting my phone my Id was copied and attached to the claim forms at cape gate mtn store is it being requested now!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
I don't feel happy with your insurance department,if this is the case I will no longer continue to use MTN,my cellphone was taken at the Cape gate store for repair yet at that time the consultant there could not tell me that the cellphone will not be fixed due to the phone that was submitted late to the insurance department late.I don't think that this is good customer service.My cellphone was taken and I was assured that it will be fixed and I will only pay the access now I am told that the phone will not be fixed this is ridiculous.
I don't feel happy with your insurance department,if this is the case I will no longer continue to use MTN,my cellphone was taken at the Cape gate store for repair yet at that time the consultant there could not tell me that the cellphone will not be fixed due to the phone that was submitted late to the insurance department late.I don't think that this is good customer service.My cellphone was taken and I was assured that it will be fixed and I will only pay the access now I am told that the phone will not be fixed this is ridiculous.