Unprofessional/ No Service Received

I have been trying to close an account with a MTN that is handed over to their legal department since 2021 August and it’s a full year now no joy and they are busy billing me for that account. I have 4 reference numbers and since then no one has ever called me to acknowledge the query it’s like a person is talking to machines. When you call the call centre they cannot assist you always have to log tickets to escalate even when you ask to be transferred to the department for assistance you call gets cut off.

I will say this for the last time Cancel my account and clear off the balance to R0 since you are not interested in my payment. I will not pay any cent and I want the listing to be removed on credit record.

You are fooling customers with this it’s a LIE. We always try to respond within 24 hours and are committed to resolving your complaint or query with processes aligned with Independent Communications Authority of South Africa (ICASA) requirements

Reference number: 181f5160-a6bc-4f7f-8ffb-cef1760e3c7 Reference number: ***2-ae68-4a93-8c15-7f9ddc32f0d0 R eference number: ae57e6d1-6992-42a7-8e7c-b21d0eaa8a95 Your query has been logged and your reference number is beb25b69-6672-4b74-9538-ee42f70f8db4