unprofessional, irresponsible insurance service

<p>As a loyal MTN customer for the past many many years, i decided to use the mtn insurance service on my contract.</p> <p> </p> <p>I think this was the worst decision i could have ever taken!!!</p> <p> </p> <p>I sent my phone in for repairs in September and received a loan phone from MTN. In November, i was informed that i need to pay an excess of R150.00. At that moment, i did not have the financial means to pay for my contract, the insurance as well as this amount as well. I managed to pay this amount early April.</p> <p> </p> <p>I was informed that MTN does not have any information about my phone and that i should send them the necessary documents as well as explain the whole history.As a new company has taken over the insurance since December. I did so. I did not get any response for weeks. I eventually threatened MTN by going to hello peter. The next morning i received an email from a lady working for monitor sa. She promised to help me. Finally, there was hope and my threat had worked.</p> <p> </p> <p>Well, that is what I thought and I was completely wrong! I send her all the documents again as well as explained the situation. She said that the phone is still not sent in for repairs and she shall send it in. After many emails, she informed me that she sent my phone in for repairs and it would take between 1 to 7 working days.</p> <p> </p> <p>5 working days later, I queried about the phone. but there was still no response. The next afternoon, i received a phone call from her stating that the phone is still not gone in for repairs! Can you believe that! I was in shock and anger and very very frustrated!! They did not even have the decency to phone me or email me to inform me about it earlier!</p> <p> </p> <p>I am still waiting for the past 1 week without any feedback from MTN!! I have no words to describe how i am feeling right now. But one thing is for sure that MTN has lost its loyal customer! Its time i found a better network. Goodbye forever MTN. You deserve no loyalty.</p> <p> </p> <p> </p>