UNPROFESSIONAL, *********** STAFF AND SERIOUS LACK OF COMUNICATION WITH CUSTOMERS

I seriously regret using MTN as my cellular service provider... and I hope this serves as a warning to anyone who is considering using MTN... don't do it...

Last year I took out a contract for a Huawei p9 lite for R220 a month, when I took out the contract I enquired about the payments, as it was my first time opening a contract, I was told explicitly that I would not be required to make the payments as they would come off via debit order every month automatically... after the first few months, no money had come off my account, I then went into the store and enquired, I was told not to worry as the contract might only kick in the following month and I did not need to make any extra payments...

Fast forward to November 2017 I get an sms from mtn telling me I owe R850 and my service was then disconnected, I went into the store again and was told that I was not to worry as it was a mistake and there was a mix up with payments from another contract user who had the same cell phone number before I received my number. My service was then reconnected and I was told not to make the payment of R850. Although At the end of November, MTN took R1050 (where my normal monthly payments were R220) I was not asked or smsed regarding the extra amount that was being taken, no communication explaining the mistake or what had gone wrong, I went into the store where I was told I that they could not help me in store and had to phone in, after phoning and escalating the query 4 times in the last 2 months, I have yet to get a refund for that money, I was told that mtn received a payment at the start of my contract and that they made a mistake by wrongly "crediting" my account and when they figured out their mistake, they then decided it was ok to debit my account with no explanation, I have phoned through to 7 different people, explaining my full story each time, being transferred to the incorrect departments, hung up on, and sat on hold for a total of over an hour, just to now be told that they don't actually know why I have not been refunded and that I need to go in store (where I have already been twice and was turned away)... thanks mtn for wasting my money, my time and my patience, I find it so disrespectful, and outrite pathetic that you can run a service so poorly and treat customers ,who make your business possible, so badly...