***********, UNPROFESSIONAL, DISAPPOINTING, TERRIBLE SERVICE 😡😡😡

I have never seen a bunch of such ***********, and unprofessional people!

You are sent from pillar to post all in the name of you trying to get one person who can assist you.

My account was handed over to the legal department and my number was blocked ( cannot make nor receive calls nor send or receive messages)

Engaged with the legal department, advised them that I want to settle my account.

I was given a settlement amount and informed that after payment I need to contact them again so that I can be assisted to MIGRATE my number from CONTRACT to PREPAID then also my phone will get to be unblocked !

I did as instructured , paid up the full settlement amount but it’s been X2 days now and it seems like nobody knows what needs to be done 😡

Have been to several different departments from legal, retentions, accounts, contracts department to customer care with no assistance 🤦♀️

An agent is comfortable to tell a client that “I can’t help you, I don’t know why did they did not help you @XYZ department “ nothing to reassure you as a client . Nothing done to escalate your case despite seeing the number of times you have called seeking assistance.

Everytime you speak to a new person and have to start from scratch and explain yourself .

MTN is celebrating “CUSTOMER WEEK” but their service is TERRIBLE 😣

What a disappointment of a service.