MM
Mika M
1 reviews | Active since Apr 2016
06 Dec 2018, 11:03
Unprofessional customer service
A few weeks ago, I got a message stating that my MTN insurance billing has been changed, which I managed to successfully update. However, my debit order went off and my monthly fee remains the same. I called MTN and spoke to Wendy Nomtyhala who requested that I share the updated information and hasn't gotten back to me ever since. This is really unprofessional; what kind of bullsh*t is this?
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MTN South Africa's replyOfficial
07 Dec 2018, 13:35Thank you for your post.
Sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate the matter and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate the matter and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply07 Dec 2018, 13:35
Official
Thank you for your post.
Sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate the matter and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate the matter and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team