UNPROFESSIONAL CONSULTANTS

Good day,

I trust this email finds you well.

A few days ago, I contacted your Coverage department to request a location update for my second device, as I have recently relocated. I was advised that I first needed to settle my account before the location could be updated. I proceeded to make the payment and followed up with a call, only to be informed that the location cannot be changed as I have moved within less than a year.

This restriction was not communicated to me during my initial call, nor was it mentioned as a condition when I was advised to make the payment. Had I been made aware, I would not have proceeded with the transaction.

As a result, I am now in a position where the device is non-functional due to MTN’s inability to change the location, and I have incurred a financial loss. I informed the agent that, under the circumstances, I should be refunded for the payment made.

I kindly request urgent assistance in resolving this matter, either by updating the device location as initially promised or by processing a refund. The device is currently unusable and simply sitting at home.

Your prompt attention to this issue will be greatly appreciated.

Kind regards,