MB
Michelle B
1 reviews | Active since May 2015
25 May 2015, 11:29
Unprofessional conduct!!!
Employee rude, does not honour commitments, brand new devices sold with factory defaults are being repaired for clients not exchanged, makes personal calls to MTN clients to complain about his personal dissatisfaction, refuses to provide his MTN employee details, hangs up on clients,does not take follow up calls, store not available for business during working hours on a Saturday without notice and MTN emergency numbers on door not available. Costing clients and MTN money!
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MTN South Africa's replyOfficial
04 Jun 2015, 11:30Hello mbheemraj@,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, the matter was escalated to the region and Preshen spoke to the account holder and the account holder's daughter and provided the customer's daughter with the contact details of his HR partner.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, the matter was escalated to the region and Preshen spoke to the account holder and the account holder's daughter and provided the customer's daughter with the contact details of his HR partner.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 Jun 2015, 11:30
Official
Hello mbheemraj@,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, the matter was escalated to the region and Preshen spoke to the account holder and the account holder's daughter and provided the customer's daughter with the contact details of his HR partner.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, the matter was escalated to the region and Preshen spoke to the account holder and the account holder's daughter and provided the customer's daughter with the contact details of his HR partner.
Best regards
Mantoa
REQ:***