sS
sholin S
1 reviews | Active since Dec 2013
13 Feb 2015, 11:11
Unprofessional conduct
My contact was taken of the MTN network because it appeared on some list incorrect, my number was canceled without any investigation, my phone was blocked for two days, i was unable to call out or receive any calls. This is a business contract and i was unable to conduct business for two days... which caused financial loss for me for two day, I have asked MTN for communication and compensation in this regard but they are failing to make contact with me.
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MTN South Africa's replyOfficial
25 Feb 2015, 11:57Hello SholinS,
We are truly sorry for any inconvenience caused and for the delayed response.
We've tried locating an account registered in your name and we cannot locate an account. You have not provided us with the cell-phone number that was linked to the account as the one in the post is not active on our network.
Please log a new post with the cell-phone number that was linked to the account in order for us to investigate the matter and resolve it amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've tried locating an account registered in your name and we cannot locate an account. You have not provided us with the cell-phone number that was linked to the account as the one in the post is not active on our network.
Please log a new post with the cell-phone number that was linked to the account in order for us to investigate the matter and resolve it amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply25 Feb 2015, 11:57
Official
Hello SholinS,
We are truly sorry for any inconvenience caused and for the delayed response.
We've tried locating an account registered in your name and we cannot locate an account. You have not provided us with the cell-phone number that was linked to the account as the one in the post is not active on our network.
Please log a new post with the cell-phone number that was linked to the account in order for us to investigate the matter and resolve it amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've tried locating an account registered in your name and we cannot locate an account. You have not provided us with the cell-phone number that was linked to the account as the one in the post is not active on our network.
Please log a new post with the cell-phone number that was linked to the account in order for us to investigate the matter and resolve it amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,