UNPROFESSIONAL COMMUNICATION STRUCTURE

Good day

My name is Arius and I do not have a good review about MTN I had a wifi contract with MTN which we did not renew and came to and end on the 6 December 2021. I went to MTN the end of November to cancel but was told that I could only do it on the day the contract expires which was 6 December 2021.

So I went back on 6 December to cancel, it was cancelled or so I was told and also asked if there were any monies that still needed to be paid. I was told no but to come back after the 12th of December just to make sure which I did and it showed no monies were to be paid.

Now after all these months I received a call for an attorney company telling me I was given over for an amount by MTN. Before this I have received no bills, no sms, no contact whatsover from MTN to let me know of any outstanding monies, but I was given over.

I am appauled by this, I have sent an email to customer complaints department of MTN on the 26th of August and also to the person who deals with MTN at the attorneys. I have received no response.

This is very unprofessional for this company. I feel that no one should go through something like this, and the proper procedure was not followed at all. I used to receive a bill every month. Why did they not send a bill to let me know that I still had any monies outstanding.

I have been a client for years of MTN. We still have two other contracts running at the moment and even with covid those contracts were paid on time every single month.

The communication structure should be dealt with urgency. It has been four days since I have sent the email to this second NO RESPONSE.

At the moment there should be no star on top. It does not give a choice for no star.

I am totally DISAPPOINTED by MTN