Unprofessional call centre & Billing issues

I signed up for an uncapped data contract on your website on 27th October 2021, router and sim was delivered on Friday 29th October morning at 10am. That afternoon I called the call centre to find out why the sim is not activated yet and I was told to go to a Branch to RICA the sim.

After being sent from pillar to post by your call centre I stumbled upon the Self RICA option on your app, Why does your call centre agents not know this? Anyway, I self RICA the sim and was activated but still no access on the router.

Then on Saturday morning I went to the Maponya mall branch and Bonisile assisted me with a sim swap because the sim card I was given was faulty. Spent over 4 hours at the store and was told that the Sim swap would take effect in 2 hours.

After waiting 2 hours still no access to your network I then called the useless call centre again and was told to wait 24 hours for the sim swap to take effect. On Sunday the 30th Oct still no access to your network now I need to go to the store again.

Get to the store then Bonisile told me that there's a block on the sim that she is not able to remove and that she needs to log an incident for it to be investigated. I was fed up at this point and asked for the contract to be canceled because I am still within the 5 day cooling off period.

Then I was told that the store can't cancel the contract because it was done online we called the call centre and the call centre couldn't help because the department who does cancelations does not work on weekends and I must call Tuesday to request cancellation because the 1st November was a public holiday due to voting.

I refuse to do this because then you are going to charge me cancelation fees all kinds of other fees and this should not be my problem. I just received my statement and Invoice no I*** and there we go as i said you're billing me for your issues. I said i didnt want the contract anymore, returned your router to the Maponya Mall store on the very same day and yet you're still billing me. I even logged a complaint on your Twitter page and they were also not able to assist me. I want this mess resolved immediately.