Unprofessional call centre agents

On [16 September 2025 at 13:40], I called MTN FIBRE customer support on the following number (***) To track my order. The agent gave me false information telling me that my order is incomplete & redirected me to sales to complete my order. This particular call lasted for 20 minutes with no solution. I then proceeded by calling the same number again opting for sales department. I spoke to Thandeka at 14:05, she was very unprofessional. Acting as if she cant hear me. She took my ID number more than 4 times, blatantly **** and said that I do not appear on the system this call lasted for another 20 minutes. I called again 14:19 & was assisted by a professional agent who addressed my query.