unprofessional business operations

Hello Peter, I’m a deeply saddened by the ill and unprofessional treatment received from MTN as a long standing client. I have 3 contracts with MTN (2 voice lines and one data line) for 10 years to date. It came to attention that my data line was **********ly upgraded in October 2017. I alerted and notified MTN of the matter and opened a case at the SAPS Sandton Branch. The case has since been transferred to Randburg as the actual ***** occurred in the Randburg jurisdiction area. On several occasions I have made telephonic enquiries with regards to the matter and get no resolution nor feedback from MTN but instead get given different reference numbers at all instances. I was always advised that the matter will be escalated and investigated. I have yet to get a single response from MTN on the investigation done or in progress.

As a result, I am incurring costs and cannot upgrade my other contract until the matter is resolved. In the mean, MTN still continues to charge me for this ********** line and I don’t understand why the line has not been suspended or blocked as I have requested. Every time that I have phoned MTN to query the situation, my correspondence will always indicate that they are escalating the matter, to whom? I don’t know. I have done everything that is humanly possible regarding the issue but MTN seems not to be making head way regarding solving the matter. I’m still receiving an expensive bill which is accumulating every month. This has had an adverse impact on my credit record and I cannot even upgrade my other phones which are no longer usable. This is very bad for a MTN. I would like MTN to resolve the matter immediately. Failing which, I will have no other option but to go the legal route.