FS
Felicity S
1 reviews | Active since Mar 2014
16 Oct 2015, 14:15
Unprofessional Behavior
Good day.<br> <br> I contacted MTN today 16/10/2015 at 13:50 regarding a query about my cellphone account. The lady that was assisting me was not paying attention as she asked me to repeat my ID number. After putting me on hold for more than 2 minutes, she came back and told me that a query was logged for me. When I requested a reference number, she put me on hold again for almost 5 minutes. I finally hung up without any response on the reference number. <br> <br> Can someone send me a reference number?
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MTN South Africa's replyOfficial
16 Oct 2015, 21:22Hello FelicityS,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We picked up that your account has been handed over to our legal department kindly contact (808) customer care and ask to be referred to our legal department so that you can be assisted office hours is MON-FRIDAYS 08:00 to 17:00 as per unprofessional behaviour of the agent its been escalated to our Quality assurance department for the call to be pulled and disciplinary measures will be taken.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We picked up that your account has been handed over to our legal department kindly contact (808) customer care and ask to be referred to our legal department so that you can be assisted office hours is MON-FRIDAYS 08:00 to 17:00 as per unprofessional behaviour of the agent its been escalated to our Quality assurance department for the call to be pulled and disciplinary measures will be taken.
warm regards
mike
Best regards,
MTN South Africa's reply16 Oct 2015, 21:22
Official
Hello FelicityS,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We picked up that your account has been handed over to our legal department kindly contact (808) customer care and ask to be referred to our legal department so that you can be assisted office hours is MON-FRIDAYS 08:00 to 17:00 as per unprofessional behaviour of the agent its been escalated to our Quality assurance department for the call to be pulled and disciplinary measures will be taken.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We picked up that your account has been handed over to our legal department kindly contact (808) customer care and ask to be referred to our legal department so that you can be assisted office hours is MON-FRIDAYS 08:00 to 17:00 as per unprofessional behaviour of the agent its been escalated to our Quality assurance department for the call to be pulled and disciplinary measures will be taken.
warm regards
mike
Best regards,