1 reviews | Active since Nov 2017
Unprofessional Attitude
Just tried to do a SIM swap to MTN. The guy didn't like the fact that I had my driver's license as proof of ID, but went ahead anyway. Then he realised I wasn't the main account holder and got so stroppy, he just walked away. It was embarrassing and awkward - i didn't know if I had to stay, or pay for the SIM he had already put in my phone or anything. Eventually i just got up and left. Bad move MTN, was about to move my business phone account over to you... you've definitely just given me something to think about.
Good day Jaimee,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Jaimee,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,