1 reviews | Active since Jul 2014
Unprofessional and unacceptable service from MTN
<p>There is a ***** action that took place on our MTN contract without the concent of the contract holder. An upgrade was done by a unknown person in Feb 2016 somewhere in the Eastern Cape for 36months without our knowledge and MTN approved it. We are communicating with MTN since 01/08/2016 to get this problem solved to reverse the upgrade and cancel the contract but with absolutely no help. We are back and forth with the MTN staff giving us the same story everytime we call. I have all my references and info of each and every person i spoke to but we are getting absolutely no where. The unprofessional service from MTN is unacceptable and there is no way that MTN is taking this matter serious.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the upgrade has been cancelled and the term date has been reversed. Thank you for taking the call, we will contact you tomorrow between 15:00 – 16:00 to confirm the cancellation request and have the necessary credit passed for the difference in subscription billed on the invoices dated 2016-02-13 to 2016-09-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the upgrade has been cancelled and the term date has been reversed. Thank you for taking the call, we will contact you tomorrow between 15:00 – 16:00 to confirm the cancellation request and have the necessary credit passed for the difference in subscription billed on the invoices dated 2016-02-13 to 2016-09-13.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***