Unprofessional and Shocking Service

Your service is absolutely shocking. I made a payment arrangement in April to pay R2000 end April and another R2000 end May to get my account up to date. I only get paid on 28th each month. This morning my line was suspended before I could transfer. However I have paid R2000 as an immediate payment and sent proof at 09:15 this morning requesting my line to be reactivated. Your agents are useless, I am told it will take 2 - 3 working days to process!! I paid! I expect my line to be unsuspended immediately!