UNPROFESSIONAL AND RUDE EMPLOYEE

Good day, we had an MTN number that we Ricad in May 2017, and we had bought the sim card to be used on a WIFI router. End of June we discovered the nunber has been blocked and no longer used. We called today for assistance and the lady who assisted us was very confused and kept contradicting herself as to why the number was blocked and recycled to someone within 90 days. The lady was very rude and arrogant. She was even shouting on the phone when we asked why she was contradicting herself. She ended up DROPPING the call on my ear before she gave any assistance. This is so unprofessional. Now we worried as we had given out that number on our banking stuff and other things, now its been blocked and given to someone which poses a security threat. May you please investigate on the issue as we need a formal appology from the lady for shouting, being rude and dropping the call on us. Please investigate..may you please call us back on ********** 366 to resolve this issue of an unprofessional employees who is rude and dropped a call on us. We also need assistance regarding this number that was blocked for no good reason. If anything goes wrong with that number, then MTN will have to answer. May someone please contact us back.